1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, phone number, email address, home address (for service delivery).

• Booking Information: Preferred service times, service types, notes regarding your property or requests.

• Payment Details: We do not store your payment card details. All payments are processed via secure third-party gateways.

• Communication Data: Messages, inquiries, and feedback sent through email, WhatsApp, or the website.

 

2. How We Use Your Information

We use your information to:

• Confirm, manage, and deliver cleaning services.

• Communicate with you regarding appointments, changes, or inquiries.

• Process payments and issue receipts or invoices.

• Improve service quality and customer experience.

• Send occasional promotions or updates (only with your consent).

 

3. Information Sharing

We do not sell, rent, or trade your personal data. Your information may only be shared in the following situations:

• With trusted Cleanstead staff and partners who need the information to perform their duties.

• With payment processors, strictly to complete a transaction.

• If required by law or to comply with legal proceedings or government requests.

 

4. Data Security

We take data protection seriously and implement appropriate physical, electronic, and managerial procedures to safeguard your personal information. These include:

• Secure password-protected databases.

• Restricted access to customer data.

• Data encryption where applicable.

 

5. Your Rights

You have the right to:

• Access and review your personal data.

• Request correction of any inaccurate or outdated information.

• Request deletion of your data (unless required to retain it by law or for accounting purposes).

• Opt out of promotional communications at any time by contacting us.

 

6. Cookies & Website Tracking

Our website may use cookies to improve functionality and enhance user experience. These cookies do not collect personally identifiable information unless you submit it through a form.

 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services or website after any modifications constitutes acceptance of the updated policy.

 

9. Contact Us

For questions or requests related to your privacy and data, please contact:

Cleanstead Cleaning Services
📧 info@cleanstead.ae
📱 +971 [Insert Phone Number]